FREQUENTLY ASKED QUESTIONS

• Visit step 1 of the booking process for information on location, hours, payment methods, languages spoken, brands offered, etc.
• Check our legal notice (available at the bottom of every page) for more details about the site publisher.
• Review our general conditions to learn more about our company and booking terms.

Feel free to contact us for additional information.

To fully enjoy your stay, you can pick up your equipment the evening before your first ski day from 15:00, or on the day of your arrival. To avoid any waiting in the morning, especially due to the short time between the store opening and the start of ski lessons or the opening of the slopes, we strongly recommend picking up your equipment the evening before.
Try to avoid peak hours, especially on Saturdays between 4:00 PM and 6:30 PM during school holidays. Please check with the store regarding any schedule adjustments during these periods.

Equipment return can be done until the closing time on the last day of your rental period, allowing you to make the most of your day. To know the store(s) opening hours, please refer directly to the Store page.

The store does not provide quotes by e-mail. Please proceed directly with a booking on our website to view our rates.

If booking is available on the website, our company will make every effort to fulfill it.
However, rental prices may change at any time. Only a completed booking guarantees a fixed rate.

No, the Internet rate is valid only for online reservations.

If you cannot select any dates on the calendar, the store may be closed during that period.
Another possibility is that the site is not yet configured. Please return later to complete your reservation.

Still facing issues? Contact us.

If you rent a "ski" item, poles are included by default.

Whether insurance is available depends on the store and the selected equipment. This option appears in step 3 of your reservation on each eligible item.

If the equipment does not suit your personal information (size, weight, shoe size), it can be changed (depending on availability). To switch equipment based on preference, weather, or physical condition, inquire about the "multi-glide" option (if available at the store). This option is displayed at step 3 of your reservation for each item that can be added to your cart.

Wearing a helmet is strongly recommended. This option is displayed in step 3 of your reservation for each pack that can be added to your cart.

Use a tape measure and wrap it around the widest part of your head. Enter the measurement in CM in the field. If you don’t have this information, enter an approximate value (50 for a small head, 55 for average, 60 for large).

Enter your promo code on the cart page at the bottom. The extra discount will appear in the billing details.

The discount from a promo code applies to the rental total after deducting base, special, and group discounts (if available).

Promo codes have an expiry date.
For example: Code "MAXIPROMO" is valid until 15/12/2025.
If your promo code isn’t applied, contact the store to check its spelling or expiry date.

The group discount, if available at the selected store, is automatically applied to your cart once eligible. Note that this discount may only apply to certain item categories.

Required customization fields are marked with an asterisk (*). These fields are essential for preparing your reservation.

Your cart is saved in your browser's memory. You can delete it anytime by clearing your recent history or traces in your browser settings.

• Ensure that all required customization fields for items and any options are completed. Also, confirm the acceptance checkbox for general conditions.
• All items in your cart must be saved to proceed with validation.
• Try refreshing the page with F5.

If issues persist, contact us.

Payments are processed via the MONEXT Online module. This procedure is fully encrypted and secured with HTTPS.
We do not have access to your bank details as they are only entered on the bank's secure website.

Yes, you will receive a confirmation email from us with your reservation summary and applicable general conditions as an attachment. If you haven’t received it, check your spam or junk mail. Alternatively, your email may have been entered incorrectly; please contact us.

The Payline By MONEXT platform may be temporarily down for maintenance. Wait a few hours and try again. If the issue persists, try another card or contact us for further assistance.

To find out about the different payment methods accepted by the store, we recommend checking the 'learn more' page of the establishment.

You can cancel your booking up to 24 hours before the start of your first ski day. You can make a full or partial cancellation (only part of the reserved equipment). Please note that you will lose any benefits obtained when booking.

How to do it?

1- Full cancellation: From the footer of our website, in the "Support" section, click on the link "Cancel a booking". You will be asked for the email address used when booking and your booking number.
2- Partial cancellation: Send us your request via our contact page, our team will review your request and get back to you as soon as possible.

Modifications are not planned. We suggest that you partially or completely cancel your initial booking and then make a new one at the current rate.

The store allows some tolerance regarding the skiers’ sizes, weights, and shoe sizes. Indeed, young children's shoe sizes can be difficult to predict six months in advance. Moreover, an adjustment is often made on-site (to adapt the boots to your shoe size according to the available brands and your morphology). However, please note that in case of a change of range, the rate may be reassessed.

Interruptions during your stay should be addressed directly with the store per our general conditions (found at the bottom of each site page and attached to your confirmation email).

You do not have a personal account. Please contact us for any changes to your reservation.

A few days after your stay, an automatic email invites you to share feedback on our service.
If unsatisfied with your rental, your comment is forwarded to our company.

Comments are reviewed by our editorial team before publication, which may take up to 10 days. Additionally, avoid inappropriate language or personal information when submitting.

The email might have ended up in your 'Spam' folder, or your email address may have changed. Please contact us to verify your details and resend the invitation.